If something doesn’t make sense, how does that feel? As you endure a long and confusing explanation, what is likely to happen next?..

Flagging is a simple, powerful and predictable technique to get people’s attention and keep it.  Earlier in my career, I learned it from..

Every executive or leader I’ve encountered all think that they are clear. Nobody thinks to themselves, “wow, was I so confusing in that..

Imagine the odd feeling of standing in silence on a long elevator ride filled with a mix of friends and strangers.  Enduring silence..